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Everything in mind
The fine print and the important things.

Terms and conditions

In the Tenne Lodges & Chalets

  • The prices on this website are per person and night in the Tenne Lodges including half board with a minimum occupancy of 2 people per lodge. In the Tenne Chalets, the prices do not include meals.
  • The prices on this website imply a minimum stay of 3 nights. For stays of 1 or 2 nights a surcharge will be applied.
  • We charge a surcharge for single occupancy in the Mountain Lodge that differs depending on the season.
  • In the Mountain and Superior Lodges, children up to 9 years old receive a 50% discount, children/young adults between 10 and 18 years receive a 20% discount.
  • In the Family Mountain Lodge and the Family Superior Lodge, the 20% reduction applies regardless of age.
  • A lodge or chalet can also be booked for a whole season. We are pleased to send you an individual offer.
  • We charge 30 euros per day for your pet (without food). The hotel reserves the right to impose an extra final cleaning surcharge, if necessary. Please note that pets are not allowed in the dining room and in the spa area. 
  • For all guests over the age of 14, a local tax is charged per person per day to the municipality of Ratschings, which is not included in the total price.

About your reservation

Payment and cancellation terms

  • A deposit of approx. 30% of the total amount booked must be paid by credit card or bank transfer at the time of the reservation. The remaining balance will be paid directly at the property on site.
  • The following cancellation conditions apply in case you need to cancel your holiday: there are no cancellation costs up to 4 or more weeks before your arrival. In the period between 4 and 2 weeks before your arrival 50% of the booking amount needs to be paid. In case you do not arrive for your holiday with us or cancel in the last 2 weeks before your stay with us the full amount of the booking price needs to be paid.
  • Obviously, these cancellation fees can be avoided by taking out a travel insurance. We recommend our HR travel insurance (10 € per night and room).

Open questions

Check out our FAQs for the Tenne Lodges:

General
How close is the Ratschings-Jaufen skiing and hiking area?
When does the summer season start?
When does the Ratschings cable car open?
When does the winter season start?
Do I have to pay for the underground parking?
Can I charge my electric car?
Can I pay with American Express?
Arrival, check-in & check-out
When can I check in?
Do you offer early check-in?
Until what time should I check out?
Can I book a late check-out?
Pick-up service
All about food
How much does dinner cost?
Can I also eat lunch or have a snack in the afternoon?
I have intolerances/I am a vegetarian. Are you considerate?
What does the restaurant offer for children?
Can I also have the evening menu delivered to my lodge?
The Tenne Lodges SPA area?
What are the opening hours?
Are children allowed in the SPA area?
What saunas and relaxation options are there?
Do I have to bring my own bathrobe?
Pets yes or no?
Where can my dog ​​go?
What do I pay for my pet?

Special in the Tenne Chalets

Some answers about your forest holidays...

General
How far are the Tenne Chalets from the Ratschings-Jaufen skiing and hiking area?
Does Ratschings have public transport?
Does the Tenne Lodges offer a shuttle service from the chalets to the hotel?
Where is my (electric) car?
Clean and reliable
Can I wash my clothes at the Tenne Chalets?
Will the chalet also be cleaned during our stay?
All about food
How is the kitchen furnished?
What if I'm not in the mood for cooking?
Wellness & SPA
Do the Tenne Chalets also have a SPA area?
May I also use the SPA area of ​​the Tenne Lodges?

Arrive and enjoy

Indulge in the holidays in Ratschings. Become one with nature.

Elegantly designed.
A welcome with love.
Wonderful moments.
Dive in relaxed.
Extraordinarily prepared.
Sustainability in mind.
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THE RIGHT CHOICE

LET US CONVINCE YOU AND EXPERIENCE IT FOR YOURSELF.

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