1. Introduction

Tenne Lodges & Chalets is committed to making its website and mobile applications accessible in accordance with the national legislation implementing Directive (EU) 2016/2102 on the accessibility of websites and mobile applications of public sector bodies, as well as the requirements of the European Accessibility Act (Directive (EU) 2019/882).
The legal basis in Italy includes, in particular, Law No. 4 of January 9, 2004 (commonly known as the "Stanca Law") and Legislative Decree No. 82/2022, which transposes the European Accessibility Act and becomes mandatory for large parts of the private sector from 28 June 2025.
This accessibility statement applies to the website: www.tenne-suedtirol.com

2. Accessibility Status

This website is partially accessible, as not all requirements are fully met.

3. Non-accessible Content

Despite our efforts, it is currently not possible to provide certain content in a fully accessible manner. This includes, in particular:

• Older PDF documents, office files, and videos published before the deadlines outlined in Directive (EU) 2016/2102. These documents and media may contain inadequate structuring, missing alternative texts, or lack accessible features such as subtitles or audio descriptions.
• Complex or older content that cannot be quickly adapted due to technical or resource limitations.
• Form elements (e.g., a text field, checkbox, or dropdown menu) that have no visible or programmatically associated label, but use a title attribute instead.
• Elements on the page that appear to be headings (e.g., due to large font, bold style, or position), but are not actual headings in HTML (i.e., not using <h1> to <h6> elements).
• Two or more links that point to the same destination (URL) and appear next to each other but have different content or descriptions – or, conversely, identical link text leading to different destinations.
• An event handler is used in the HTML that responds only to specific devices or input types – for example, mouse-only, but not keyboard or touch.

We are continuously working to address these barriers.

4. Creation and Review of this Statement

This statement was created/modified on 24.06.2025.
Review methodology: Self-assessment (internal tests with various browsers and keyboard navigation) as well as partially automated tests using tools like WAVE or Lighthouse.

5. Feedback and Contact Information

If you notice any issues related to the accessibility of our website or need information about non-accessible content, please contact us at:

Tenne Lodges & Chalets
Bichl 16, 39040 Ratschings
South Tyrol - Italy
Email: info@tenne-suedtirol.com
Phone: +39 0472 433 300

If you require content or documents in an accessible version, we will provide them to you upon request within a reasonable period.

6. Dispute Resolution

If you do not receive a satisfactory response within 30 days, you can report the problem to the Agenzia per l'Italia Digitale (AgID) via the official online form: https://form.agid.gov.it
Further information is available at: https://www.agid.gov.it/it/design-servizi/accessibilita